At GreenAppleBD, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, we’ve made our refund and returns process simple and hassle-free. Please read our policy below for details.

1. Eligibility for Returns

You can return a product if:

  • It is damaged, defective, or not as described.
  • It is in its original condition, unused, and with all tags and packaging intact.
  • The return request is made within 7 days of receiving the item.

Non-Returnable Items:

  • Perishable goods (e.g., food items).
  • Personal care products (e.g., skincare, makeup) once opened.
  • Customized or made-to-order items.

2. How to Request a Return

To request a return, follow these steps:

  1. Contact us via email at support@greenapplebd.com or call us at +8801828716488.
  2. Provide your order number, product details, and the reason for the return.
  3. Our team will review your request and provide instructions for returning the product.

3. Return Process

  • Pack the product securely in its original packaging.
  • Attach the return label (if provided by us) and send the item to our return address.
  • Once we receive the item, we will inspect it and notify you of the outcome.

Return ডেলিভারি চার্জ Charges:

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping costs.
  • For other returns (e.g., change of mind), the customer is responsible for return shipping charges.

4. Refund Policy

Refunds are issued once the returned product has been inspected and approved. Refunds are processed via:

  • Original Payment Method: Refunds will be credited to your bank account, card, or mobile wallet.
  • Store Credit: Alternatively, you can choose to receive store credit for future purchases.

Processing Time:

  • Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

5. Exchanges

We allow exchanges for products of the same type or similar value, subject to availability. Contact us to arrange an exchange.

6. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund.

7. Contact Us

For any questions or assistance regarding our Refund and Returns Policy, feel free to contact us:

Thank you for shopping with GreenAppleBD! We’re here to make your shopping experience as smooth and enjoyable as possible. 😊