Welcome to the GreenAppleBD FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies.

1. How can I place an order?

Placing an order is simple:

  1. Browse our website and add your favorite items to your cart.
  2. Go to your cart and click “Checkout.”
  3. Enter your shipping details and choose a payment method.
  4. Confirm your order, and you’re all set!

2. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)
  • Mobile banking (e.g., bKash, Nagad, Rocket)
  • Debit/Credit cards (Visa, Mastercard, Amex)

3. How long does delivery take?

Delivery timelines vary depending on your location:

  • Inside Dhaka: 1-3 business days
  • Outside Dhaka: 3-5 business days

4. What are the delivery charges?

Our delivery charges are:

  • Inside Dhaka: ৳50
  • Outside Dhaka: ৳100
    Free delivery is available for orders over ৳1,000!

5. Can I track my order?

Yes, you can track your order! Once your order is shipped, we’ll send you a tracking number via email or SMS. You can use this number to track your package on our website.

6. What is your return policy?

We offer a hassle-free return policy:

  • Returns can be requested within 7 days of delivery.
  • Products must be unused, undamaged, and in their original packaging.
  • To initiate a return, contact us via phone or email with your order details.

7. Do you offer refunds?

Yes, refunds are processed once we receive and inspect the returned product. Refunds are issued via your original payment method or as store credit.

8. What if I receive a damaged or wrong product?

We’re sorry for the inconvenience! If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund promptly.

9. How can I contact customer support?

You can reach our support team via:

10. Do you have a physical store?

Currently, GreenAppleBD is an online-only platform, and we do not have any physical stores.